Returns

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Returns Policy

We hope you love your purchase, however if you happen to change your mind or the shoes don't fit, you can return your purchase to us under the following conditions. 

All purchases in Australia can be returned within 7 days of purchasing in store or 7 days from receiving your online order. 

Please note: Always try your shoes on a carpeted surface to avoid damage to the shoes until you're sure they're the right fit for you!

Returning an in-store purchase:

  • Full priced items may be returned for an exchange or credit note. The item/s must not be worn and in resalable condition with a receipt of purchase and the original box and packaging. We do not offer refunds for change of mind. 
  • Sale items are final sale and are not eligible for an exchange or credit. Unless the item is deemed faulty, in which a repair or refund will be offered. 

Returning your online order

As we understand you are not able to try on an online order, we offer online purchases a refund, credit or exchange on full priced or sale items.

Please note, the return shipping cost will be at your own expense unless deemed faulty. 

Online purchases may also be returned in-store at either Perth location during business hours.

Please follow the link below to start a return request:

https://shopify.com/7517415/account

Submitting a return request:

Click Account in the store's menu or following the account link above:

  1. Sign in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click "Request return" for the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click "Request return".

If your return request is approved, you can then proceed to pack your return reusing the Heropak bag. Please take the return to your nearest post office and ensure your contact details are clearly labelled on the package.

Please send all returns to:

Hunter Store

140a Oxford Street, 

Leederville

Perth, WA 6007

After posting an item back to Hunter store, please allow up to 3 business days for your return to be processed once it has been delivered.

Gift Cards

Where a gift card has been issued for a return, the voucher may be used in-store if it is a store voucher, or online for online vouchers and is valid for three years from the voucher date. 

Returning Faulty Items

Hunter Store will repair, exchange, credit or refund an item if it is deemed faulty or defective. Before an item can be deemed faulty it must be assessed in-store or online by one of our staff so we can ensure the best outcome for you. If you would like to have your item assessed online please email online@hunterstore.com.au with sufficient photos of the fault and your online order number or proof of purchase.

If your item is deemed to have a major fault, you are entitled to a replacement or refund. If the issue does not amount to a major fault, we will have the item repaired for you. This Returns Policy corresponds with consumer’s rights under Australian Consumer Law.

If you have any questions or want to get in contact regarding a return please contact us at online@hunterstore.com.au or +61402 282 929.