We hope you love your purchase, however if you happen to change your mind or the shoes don't fit, you can return your purchase to us under the following conditions.
All purchases in Australia can be returned within 7 days of purchasing in store or 7 days from receiving your online order.
The below policy applies to in-store purchases:
- Full priced items may be returned for an exchange or credit note (excluding shipping costs). The item/s must not be worn and in resalable condition with a receipt of purchase and the original box and packaging. We do not offer refunds for change of mind.
- Sale items are final sale and are not eligible for an exchange or credit. Unless the item is deemed faulty, in which a repair or refund will be offered.
- Any purchases made through a third party payment plan (for example: Afterpay) may be exchanged or returned for a credit.
Please note: Always try your shoes on a carpeted surface to avoid damage to the shoes until you're sure they're the right fit for you!
Returning your online order
As we understand you are not able to try on an online order, we offer online returns a refund, credit or exchange (excluding Afterpay orders which are eligible for an exchange or credit). If your online order is not suitable, please email us at email@example.com including your contact details, purchase details and reason for return. We will then be able to process your return and provide further shipping details.
After posting an item back to Hunter store, please allow up to 5 business days to process your return once it has arrived in store with us.
Please note, the return shipping cost will be at your own expense unless deemed faulty.
Online purchases may also be returned in-store at 140a Oxford St in Leederville, Perth during business hours.
Where a gift card has been issued for a return, the voucher may be used in-store and is valid for three years from the voucher date.
Returning Faulty Items
Hunter Store will repair, exchange, credit or refund an item if it is deemed faulty or defective. Before an item can be deemed faulty it must be assessed in-store or online by one of our staff so we can ensure the best outcome for you. If you would like to have your item assessed online please email firstname.lastname@example.org with sufficient photos of the fault and your online order number or proof of purchase.
If your item is deemed to have a major fault, you are entitled to a replacement or refund. If the issue does not amount to a major fault, we will have the item repaired for you. This Returns Policy corresponds with consumer’s rights under Australian Consumer Law.
If you have any questions or want to get in contact regarding a return please contact us at email@example.com or +61402 282 929.